If the Clerk, or the Chairman, cannot satisfy a complaint in an informal way, then the following Code of Practice will be used regarding complaints about any action of the Council.  Note: Complaints about the conduct or behaviour of individual members of the Council are treated as personnel matters and should be addressed to the Standards Board for England (Website: http://www.standardsboard.gov.uk/).

1.The person making the complaint should write to the Clerk (or in cases that directly involve the Clerk, to the Chairman) giving full details of the complaint. 

2.Wherever possible, within five working days of receiving the complaint, the Clerk will acknowledge the complaint and advise the complainant when the Council will consider their complaint. 

3.All such formal complaints will be considered at a full Council meeting, which if practicable, will be the next meeting after receiving the complaint.

4.Copies of any documentation relating to the complaint should be made available to all members of the Council and the complainant seven working days prior to the meeting.

5.At the discretion of the Council, the complainant may be invited to attend a following meeting and may bring a representative with them.  If the Council, after seeking the view of the complainant, consider it necessary the matter may, by resolution of the Council, be heard in private session.

Adopted at the Parish Council Meeting held on 01/06/2009 with immediate effect.